Warranty, Return & Refund Statements
Last Updated: October, 2025
At OLEIFERA Mall, we value our customers and aim to provide a safe, reliable, and enjoyable shopping experience. Please review our Warranty, Return, and Refund Policy carefully.
Warranty Statement
1. All products purchased from OLEIFERA Mall are covered by a 14-day warranty from the date of delivery.
2. This warranty covers manufacturing defects and damages that occur under normal use during the warranty period.
3. Customers may request a replacement or exchange for defective items, subject to inspection and approval by OLEIFERA Mall.
Exclusions
This warranty does not cover:
Damage caused by misuse, mishandling, accidents, or unauthorized modifications.
Normal wear and tear of products (e.g., clothing fading, cosmetic usage, etc.).
Perishable goods such as groceries and consumables, which are not eligible for warranty claims.
Products damaged due to improper installation or assembly not performed by OLEIFERA Mall.
Warranty Claims
To initiate a claim, customers must contact OLEIFERA Mall customer service within the warranty period.
Proof of purchase (receipt, order confirmation, or invoice) is required.
OLEIFERA Mall reserves the right to repair, replace, or refuse claims if the product does not meet warranty conditions.
Return Policy
1. Returns are accepted within 14 days of delivery, provided that the product is unused, in original packaging, and in resalable condition.
2. Certain products are non-returnable, including:
Perishable items (groceries, food, beverages).
Personal care and cosmetic products once opened or used.
Customized, assembled, or clearance items.
3. Customers are responsible for the cost of return shipping unless the product is defective or delivered incorrectly.
Refund Policy
1. Approved returns will be processed for a refund or store credit, depending on the customer’s preference.
2. Refunds will be issued to the original payment method within 7–14 business days after the returned item is received and inspected.
3. Shipping fees, if applicable, are non-refundable, unless the return is due to an error on the part of OLEIFERA Mall.
4. Limitation of Liability
OLEIFERA Mall shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use a product.